Customer Story: How a National Youth Support Organization Secures Remote Access with Access Server

A national nonprofit organization dedicated to supporting bullied youth provides 24/7 help to young people, parents, educators, and coaches seeking guidance and support. What began as a youth-created website connecting bullied kids with information and resources has grown into a full-time support service available every day of the year.

Through phone, online chat, and email, individuals can reach trained volunteers whenever they need help. Today, the organization relies on hundreds of volunteers working across the country, ensuring that support is always available to those who need it most.

Note: The organization featured in this story remains anonymous to help protect the privacy and security of the sensitive services it provides.

The challenge: securing sensitive information for a distributed support team

Because of the highly sensitive nature of the conversations they handle, protecting data is a top priority for the organization. The team is entrusted with personal information from donors, vulnerable youth seeking help, and the volunteers who provide support.

At the same time, the nonprofit operates with a geographically distributed workforce. Volunteers and staff members connect remotely from different locations and devices to access the systems and information required to assist individuals in need.

Previously, the organization relied primarily on the built-in security of its remote desktop environment. While functional, this approach did not provide the level of protection needed for the sensitive data they manage.

To better safeguard communications and internal resources, the organization needed a secure and reliable way for employees and volunteers to connect remotely.

The solution: secure VPN access for volunteers and staff

To strengthen its security posture, the organization deployed Access Server to provide encrypted VPN access to internal resources.

With Access Server in place, employees and volunteers can securely connect to the organization’s remote desktop systems while benefiting from an additional layer of protection for sensitive data.

The platform was straightforward to configure and works across a wide range of devices and operating systems, including Windows, macOS, Linux, Android, and iOS. This flexibility allows volunteers to connect from wherever they are using the devices they already have available.

As a result, support team members can access the resources they need quickly and securely — helping them focus on providing assistance rather than worrying about connectivity or security limitations.

The result: secure connectivity that supports life-changing work

With Access Server providing secure VPN connectivity, the organization now protects sensitive communications while enabling its distributed support team to work effectively from anywhere.

By strengthening remote access security, the nonprofit ensures that volunteers and staff can safely access the tools and information they need to continue supporting vulnerable youth and families across the country.

“If security is important to you and you need an easy-to-use way to connect your workforce, OpenVPN is the partner you're looking for.”

— Director of Public Relations

Secure remote access for organizations that support critical services

For organizations that handle sensitive information and rely on distributed teams, secure remote connectivity is essential. Access Server provides a simple, scalable VPN solution that helps protect data while enabling teams to connect securely from anywhere.